Terms of Service

Plankore provides cloud-based software for reading construction blueprints, performing material and quantity takeoffs, and related estimating tools, including features powered by artificial intelligence and machine learning, such as optical character recognition and automated takeoff suggestions (collectively, the "AI Features"). The Service is intended for use by general contractors, estimators, architects, and other construction industry professionals in connection with their business activities.

To use the Service, you must create an account and provide accurate and complete information. You are responsible for all activity that occurs under your account and for keeping your login credentials confidential. You must notify us promptly of any unauthorized use of your account. The Service is intended for business use; you must be at least 18 years old and authorized to act on behalf of your organization to use it.

3.1 Plans. Plankore offers the Service through one or more plans, which may include a free plan ("Plankore Core") and paid plans ("Plankore Pro" and others), each with the features, usage limits, and project limits described on our website or at signup. Plankore determines plan availability, features, and eligibility in its sole discretion.

3.2 Free Plan. Plankore Core is a free plan that includes the features and limits described on our website. We intend to keep Plankore Core free. If we ever discontinue the free plan or begin charging for it, we will provide at least ninety (90) days' advance notice before the change takes effect. During that notice period, you will be able to export your projects and data. Plankore may adjust the specific features, usage limits, and eligibility criteria of the free plan from time to time in its discretion; where a change materially reduces the free plan's core functionality, we will provide reasonable advance notice.

If you exceed applicable free-plan limits, your access to some or all features may be restricted unless you purchase a paid subscription. Your Content will be retained, deleted, or otherwise handled according to these Terms and our Privacy Policy.

3.3 Free Trials and Promotional Access. Eligible accounts may receive a time-limited free trial of a paid plan or other promotional access, as stated at signup or checkout. Eligibility, duration, and included features may vary, and Plankore may modify or end any trial or promotional offer at any time. If you provided payment information at signup, your paid subscription will begin automatically when the trial ends unless you cancel before the end of the trial. If you did not provide payment information, your access to paid features may end when the trial ends, and your account may be converted to the free plan (if available) or restricted.

3.4 Subscription Fees. Access to paid plans and paid features requires an active paid subscription. Subscription fees, billing frequency, usage limits, and included features will be disclosed at signup or checkout. Unless otherwise stated at checkout or agreed in writing, subscription fees are billed in advance on a recurring monthly or annual basis.

3.5 Billing. By providing payment information, you authorize us (or our third-party payment processor) to charge your payment method for all applicable fees on a recurring basis until you cancel. Subscriptions renew automatically monthly or annually unless cancelled before the renewal date.

You expressly consent to recurring charges at the price and billing frequency disclosed at checkout. You may cancel through your account settings or by contacting us at hello@plankore.ai.

3.6 Cancellation and Refunds. You may cancel at any time, effective at the end of the current billing period. Except as required by law, fees already paid are non-refundable and we do not provide prorated refunds for partial periods.

3.7 Price and Plan Changes. We may change subscription fees, included features, usage limits, project limits, AI credits or tokens, and other plan terms from time to time. For paid subscriptions, we will provide at least 30 days' advance notice of any material change before it applies to a future billing cycle.

Changes to included features or usage limits may apply even if your subscription price remains unchanged. Subscription fees may also increase without a corresponding increase in included features or usage limits.

The notice will describe the applicable changes, the effective date, and your right to cancel. If you do not agree to a change, you must cancel your subscription before the change takes effect. If you do not cancel and your subscription continues after the effective date, you authorize Plankore to apply the updated price, features, usage limits, and other plan terms beginning with the applicable billing cycle. Changes to free trials and promotional access may be made at any time as described in Section 3.3; changes to the free plan are governed by Section 3.2 and are not subject to the advance-notice commitment in this Section.

4.1 Ownership. As between you and Plankore, you retain all ownership rights in the blueprints, drawings, project files, takeoff data, estimates, bids, pricing information, unit costs, markups, notes, and other materials you upload to or create within the Service ("Your Content"). We do not claim ownership of Your Content.

4.2 License to Plankore. You grant Plankore a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, display, and otherwise use Your Content as necessary to provide, maintain, and improve the Service. This license includes the right to use Your Content and information derived from Your Content to train, test, validate, evaluate, and improve our AI Features, models, algorithms, pricing recommendations, cost models, estimates, benchmarking tools, and related features.

Your Content used for these purposes may be retained after account closure or a request to delete Your Content, as further described in our Privacy Policy. Deleting Your Content does not require Plankore to delete, retrain, modify, or reverse models, algorithms, evaluations, aggregated information, or improvements previously developed using Your Content.

Any benchmarking or shared pricing insights will be based on aggregated or de-identified data and will not be presented in a manner that reasonably identifies a specific customer or project.

4.3 Responsibility for Content. You are solely responsible for Your Content and for ensuring you have all rights necessary to upload it and grant the license above, including with respect to any third-party intellectual property contained in blueprints or project files you upload.

Our Privacy Policy explains how we collect, use, retain, and share information and is incorporated into these Terms by reference.

THE SERVICE INCLUDES AI FEATURES THAT GENERATE AUTOMATED TAKEOFFS, QUANTITY ESTIMATES, LABOR AND MATERIAL PRICING, AND OTHER OUTPUTS BASED ON BLUEPRINTS AND OTHER DATA YOU PROVIDE ("AI OUTPUTS"). AI OUTPUTS ARE PROVIDED FOR INFORMATIONAL AND PRODUCTIVITY PURPOSES ONLY AND MAY CONTAIN ERRORS, INCLUDING MISREAD MEASUREMENTS, MISCOUNTED QUANTITIES, OR INCORRECT MATERIAL SPECIFICATIONS. AI OUTPUTS ARE NOT A SUBSTITUTE FOR PROFESSIONAL JUDGMENT. YOU ARE SOLELY RESPONSIBLE FOR INDEPENDENTLY REVIEWING AND VERIFYING ALL AI OUTPUTS, MEASUREMENTS, QUANTITIES, PRICES, ASSUMPTIONS, FORMULAS, AND DRAWING REFERENCES BEFORE RELYING ON THEM FOR BIDDING, PURCHASING, CONTRACTING, CONSTRUCTION, PERMITTING, OR ANY OTHER PURPOSE. PLANKORE MAKES NO WARRANTY, EXPRESS OR IMPLIED, REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY AI OUTPUT AND IS NOT LIABLE FOR ANY LOSS ARISING FROM RELIANCE ON AI OUTPUTS WITHOUT INDEPENDENT VERIFICATION.

You agree not to: (a) use the Service for any unlawful purpose or in violation of these Terms; (b) upload content that infringes the rights of any third party; (c) attempt to reverse engineer, decompile, or access the source code of the Service; (d) interfere with or disrupt the integrity or performance of the Service; (e) attempt to gain unauthorized access to the Service or related systems; (f) use automated means (bots, scrapers) to access the Service except as we expressly permit; or (g) resell or provide third-party access to the Service without our written consent.

The Service, including its software, design, AI models, and all related intellectual property (excluding Your Content), is owned by Plankore and its licensors and is protected by intellectual property laws. Except for the limited right to use the Service as permitted by these Terms, no rights are granted to you.

Each party agrees to use reasonable care to protect the other party's confidential information disclosed in connection with the Service, and to use it only as needed to perform under these Terms, except as otherwise required by law.

Plankore's use of Your Content as expressly permitted under Section 4 and the Privacy Policy will not violate this Section.

You may terminate your account at any time by cancelling your subscription and discontinuing use of the Service.

We may suspend or terminate your account or access to the Service, in whole or in part, if you breach these Terms and fail to cure the breach within a reasonable time after notice. We may suspend or terminate your access immediately for serious violations, including illegal activity, fraud, security threats, or conduct that may harm Plankore, the Service, or other users.

We may also suspend or terminate your access for operational, business, legal, security, or other legitimate reasons, with or without notice, subject to applicable law.

Upon suspension or termination, your right to access the Service and Your Content may end immediately. Plankore may, but is not required to, provide a limited period for you to retrieve Your Content. Your Content may be retained, deleted, or used as described in Section 4 and our Privacy Policy.

If we terminate a paid subscription for reasons unrelated to your breach of these Terms, we will provide a prorated refund of prepaid subscription fees for the unused portion of the applicable subscription period, except where termination results from legal, security, fraud, abuse, or other circumstances for which a refund would be inappropriate or prohibited. Modification, suspension, or discontinuation of the free plan in accordance with Section 3.2, or of any free trial or promotional access, does not entitle you to any refund, credit, or compensation.

Plankore may discontinue the Service, any feature, or any subscription plan at any time, including if Plankore ceases operations. Where reasonably practicable, we will provide advance notice and an opportunity to retrieve Your Content before the Service is discontinued. We do not guarantee that the Service or Your Content will remain available after the discontinuation date. If we discontinue the Service during a prepaid subscription period, the refund provisions above will apply, except where a refund is prohibited by law or cannot reasonably be provided because of insolvency, bankruptcy, or similar circumstances.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE AND ALL AI OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLANKORE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, OR DATA, ARISING FROM YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. PLANKORE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO PLANKORE DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

You agree to defend, indemnify, and hold harmless Plankore and its officers, employees, and affiliates from any third-party claims arising out of your breach of these Terms, Your Content, or your use of the Service in violation of applicable law.

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in San Mateo County, California, and you consent to the personal jurisdiction of such courts.

We may update these Terms from time to time. If we make material changes, we will provide notice, such as by email or through the Service, before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

16.1 Entire Agreement. These Terms constitute the entire agreement between you and Plankore regarding the Service and supersede any prior agreements.

16.2 Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

16.3 Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.

16.4 No Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

16.5 Force Majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.

Questions about these Terms can be sent to hello@plankore.ai.